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Folder HelpDesk 13

Collaborate on helpdesk tickets in Outlook
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database – Access or SQL Server database. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Excel reports facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription per organization incl. support and upgrades for all kalmstrom.com products. Outlook 2007-2013, also Office 365. Скачать бесплатно программу Folder HelpDesk вы можете на странице загрузки.
Рубрика : Удаленная поддержка
Версия : 13
Дата релиза : 14.06.13
Платформа : Windows
Лицензия : Shareware (2200 USD, 1450 EUR)
Автор : kalmstrom.com Business Solutions
Добавлена : 11.05.14
Обновлена : 02.09.17
Система : Win2000
Win7 x32
Win7 x64
WinServer
WinVista
WinVista x64
Other
Размер файла : ~22 МбСтраница загрузки
Рейтинг : не присвоен
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